njschock, Author at The Battle for Better Business

Surprise

Communicate Your Level Of Appreciation

Sales is not all tips and tricks, but there are many little tips that can help you once you have the basics in place. Here’s an easy one as you

Design The Experience

Today’s customer has changed and we changed them.

We replaced movies with streaming from home, bank tellers with ATMs, cashiers with self-checkout lanes, diners with DoorDash, and everything else with Amazon Prime. Everyone of those efficiency improvements removed a human interaction.

Drive Results

What are you trying to do?

We cause problems for ourselves when we assume that we know what someone else needs by the first thing they say. But that’s often listening to respond. Not listening to

Design The Experience

HOW WILL YOU TRANSFORM YOUR CLIENTS?

Your clients don’t want your service offering. They want your service to be commoditized. They want it delivered as quickly and cheaply as possible. Why? So they can spend their

Develop The Team

Leadership means making decisions based on values

The best entrepreneurs make decisions based on their values. The best managers make decisions based on the corporate values. The best leaders teach their people how to make decisions based

Define The Culture

You don’t sprint through culture change

Do you have what it takes to run a culture-changing marathon? A senior executive at a community bank recently told me about the process their bank went through to define

Develop The Team

Manufacturer connects work to meaningful contribution

A plant supervisor who I coach told me a story that illustrates a great lesson for leaders everywhere. This supervisor’s work occasionally took him on location with their customers in

Master Your Mindset

Nathan Schock’s essential library

Here are 10 business books you should read Most leaders are readers. So, I’ve read at least one book per week on average for the past 10 years, trying to

Define The Culture

Company culture is built by actions, not intentions

At a certain point, growing businesses become obsessed with committees. Or worse, subcommittees. Or working groups. It’s a natural progression of a military-style hierarchy structure. And while

Define The Culture

Find alignment before the wheels come off

What causes more trouble than almost anything else for businesses? A lack of alignment on the leadership team. If the wheels of your car aren’t lined up properly, you’ll wear