Economics is a bit like grandma’s Jell-O salad. There are bits of things in there you’re not really sure about and it’s always moving. But there’s something that nearly everyone
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You find business insight in all kinds of unlikely places. The latest example is from the great comedian Steve Martin. The Jerk. King Tut. A wild and crazy guy. That
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You might think that the world’s largest Starbuck’s would be in the Mall of America or Seattle. But it’s not. It’s four floors plus a rooftop deck on the Miracle Mile in
Read MoreIf you fly into Cleveland and need to rent a car…. OK, that’s an unlikely scenario, but for the sake of today’s story imagine that it’s possible. If you fly into Cleveland
Read MoreLast week, I wrote about the difference between customer service and customer experience and promised a discussion with my FiveFour Co-Founder, Dr. Nathan Unruh on the topic. Here’s that video. Every time we dig into this
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What’s the difference between customer service and customer experience? Most would say there isn’t a difference. But if you’re a business leader, the difference is monumental. I was thinking about it because National Customer
Read MoreWe know the American workforce is stressed and uncertain coming out of the pandemic. It’s an issue that business leaders are dealing with as they consider how, when and if
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We’re going to talk about one of my favorite subjects: time. Time is a very interesting concept. You can’t manufacture more of it. We all have the same 168 hours per week. We
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Travel has been picking up again lately and so I found myself at the Sioux Falls airport a couple of hours in advance of my flight. I’m not usually there
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As I was talking to this owner-operator, he was thinking about what life was going to be like after the pandemic, with employees coming back to the office for the first time
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