Design The Experience
Should we slow down?
That was the question posed by the leadership of a highly successful business that I recently started working with. They had recently come through a period of rapid growth. And that
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Design The Experience
The Scooters guy and the Breadsmith lady
I heard a story recently that’s a real-life demonstration of the principles we follow at FiveFour. It’s a coffee story, which got me interested right away. Mmmmmm, coffee. Susie Patrick owns the Breadsmith stores
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Design The Experience
The Ultimate Question for Your Customers
In the Ultimate Question, Fred Reichheld tells the story of financial software company, Intuit, describing a problem that FiveFour regularly helps businesses solve. Co-founder Scott Cook built a successful company on the mission “To make
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Design The Experience
Two-thirds will pay more
It’s always good when something you believe is reinforced by facts. The mission of FiveFour is to help businesses develop a culture of transformational customer experience. We believe that when a business engages with their customers in a way that values their time and provides them
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