Define The Culture Archives - The Battle for Better Business

The Power of the 15 and 5 Principles: Transforming Customer Experiences

Creating exceptional customer experiences should be a shared goal across all businesses, aiming to be known for their friendliness, attentiveness, and ability to anticipate needs, but achieving this requires intention

Define The Culture

You don’t sprint through culture change

Do you have what it takes to run a culture-changing marathon? A senior executive at a community bank recently told me about the process their bank went through to define

Define The Culture

Company culture is built by actions, not intentions

At a certain point, growing businesses become obsessed with committees. Or worse, subcommittees. Or working groups. It’s a natural progression of a military-style hierarchy structure. And while

Define The Culture

Find alignment before the wheels come off

What causes more trouble than almost anything else for businesses? A lack of alignment on the leadership team. If the wheels of your car aren’t lined up properly, you’ll wear

Define The Culture

Wellbeing is the new black… and white

How’s your wellbeing? I know that sounds like the beginning of a hot yoga class. But it’s a question that business leaders need to ask their employees. Then, actually listen

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Expectations gap in hiring hinders employee engagement

The labor market is incredibly tight. In my hometown, the unemployment rate is 1.9% which means that everyone who wants a job already has one. You probably feel the effects

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The five traits of high-performing teams

Humans are adaptable creatures. We’ve survived all manner of calamity to get where we are today. So it should be no surprise then that we’ve found ways to make work

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Universal lessons embedded in the “Book of Boba Fett”

The Star Wars storyline has been with us a long time. In fact, in May it will be 45 years since the original movie was released in 1977. And yet,

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Changing attitudes about work demand shift in perspective

There’s a thread that runs through much of what we espouse at FiveFour. It’s the idea of connection, of building relationships over time. It’s authenticity and focus on each other

4D Transformation Method

The three things I learned from this client

Any business can grow from the inside out. At FiveFour, we start with that fundamental belief. The journey to that goal is seldom easy or obvious. That was certainly the