njschock, Author at The Battle for Better Business

The five traits of high-performing teams

Humans are adaptable creatures. We’ve survived all manner of calamity to get where we are today. So it should be no surprise then that we’ve found ways to make work

Define The Culture

Universal lessons embedded in the “Book of Boba Fett”

The Star Wars storyline has been with us a long time. In fact, in May it will be 45 years since the original movie was released in 1977. And yet,

Design The Experience

Betty White’s secret to success: Authenticity

Betty White’s star just kept rising as she grew older. The iconic television star died on New Year’s Eve, just shy of her 100th birthday. Though she appeared in many

Design The Experience

Great opportunity for customer experience insight from Shep Hyken

Shep Hyken is a shining star in the universe of customer experience. We love Shep and have included his programs in our client training systems. Now you can

Define The Culture

Changing attitudes about work demand shift in perspective

There’s a thread that runs through much of what we espouse at FiveFour. It’s the idea of connection, of building relationships over time. It’s authenticity and focus on each other

4D Transformation Method

There’s a reason you hire a customer experience expert

You’re a smart person. Most business leaders are. You don’t lead a successful organization like yours without some ability and talent. Not to mention all the hard work. Imagine what

4D Transformation Method

The three things I learned from this client

Any business can grow from the inside out. At FiveFour, we start with that fundamental belief. The journey to that goal is seldom easy or obvious. That was certainly the

Only and Exactly

Learn directly from Joe Pine, the pioneer of customer experience

Customization of the customer experience may be the most difficult goal for companies to achieve. But, even though it’s hard, it’s the only path to true transformation. Fortunately, we have

Develop The Team

The business lesson from the Super Bowl

I’m not a big football fan. That said, I couldn’t help but notice a pertinent lesson in the results of the Super Bowl on Sunday. I can’t be the only

4D Transformation Method

No win without a winning culture

On the road from a few bucks to a few billion, every company creates the same problems for itself. One of those must be solved in order to achieve lasting