Shep Hyken is a shining star in the universe of customer experience.
We love Shep and have included his programs in our client training systems.
Now you can learn why on the “Beyond Bricks” podcast, which is hosted by my fellow FiveFour Co-Founder Dr. Nathan Unruh. You’ll get some incredible insight into how being just above average pays incredible dividends in customer loyalty.
You can listen to the full podcast here.
Or watch a short video highlight here.
I’ve referenced Shep a few times in our weekly message. He is one of the nation’s leaders in helping companies to stage remarkable customer experiences.
He’s the New York Times best-selling author of “Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.”
You may have heard of Shep, or come across him on social media. If not, look him up.
If you want to talk about how to bring Shep’s training to your business, drop me an email, give me a call or book a time and we’ll chat.
Talk soon.