There’s no shortage of inspiration at the Tokyo Olympics.
The stories of the people behind the athletic performances are always enlightening.
Overcoming the odds.
Fighting through instead of giving up the dream.
The untold hours of training and preparation.
Watching the stories unfold through each day of the games I am frequently reminded of one of our key principles at FiveFour.
Yes, the training required is a clear thread.
But what I was drawn to over and again is, “All for One.”
It’s a module in “OnStage: Customer Experience Training,” and a concept that’s at the core of what we teach at FiveFour.
It’s the idea that great teams share a purpose, they pick each other up and have each other’s backs.
The obvious example was Sunisa Lee stepping in for Simone Biles to win the gold medal in the individual all-around in gymnastics.. And Biles herself, recognizing she wasn’t on top form, fighting a case of the “twisties,” and withdrawing from the team competition.
Yes, this put pressure on Lee, who had to jump in at the last minute in the team competition, but it also said, “the team is bigger than me.”
There were other examples of “All for One” in the first week.
The pure joy of Anastasija Zolotic after she won the first gold medal for the United States in women’s taekwondo. She threw praise back to USA Taekwondo, the sport’s governing body. On its face it may not seem like much but behind the scenes USA Taekwondo is rebuilding after a sex-abuse scandal.
Zolotic’s unabashed support for the organization was an “All for One” moment that may propel the sport forward in the United States.
The U.S. women’s soccer team, which unified in purpose after an embarrassing loss to Sweden in the first match of the games, to move into the medal round.
And the incredible support and reaction in Seward, Alaska, when their hometown hero Lydia Jacoby won gold in the women’s 100-meter breaststroke.
There is always a team involved, even when it’s an individual sport like Taekwondo.
On the path to gold, somebody always had the athletes’ backs without being asked. They knew the right thing to do without being told. They sacrificed for the greater good of the goal.
It’s the same thing when you’re staging a remarkable customer experience.
Great teams work together in service to the customer. They communicate.
Like sports, there’s so much that goes on behind the scenes with your business. Every detail must be planned and practiced.
Is your team gold medal-worthy?
Book a time on my calendar and we’ll talk about to get them there.