What are your habits?
Not the bad ones, like smoking or not making the bed.
I mean the good habits, the ones that determine how much we get done every day. Whether we are successful in our careers or keep our families happy.
One of the great challenges of life is making the things that we need to get done, that give us the most benefit in the long run, into things we do automatically every day.
How many of us have a list of tasks we need to complete? How many of them get done?
That’s what I thought. Call it procrastination or disorganization but it’s killing our productivity and our ability to meet our goals.
That’s especially true when it comes to how we treat our customers. We know that staging remarkable experiences is about the details. It’s the personalization of the experience that makes that client remember you – in a good way.
But details can be overwhelming. That’s why – and this will sound weird – personalization must be systemized.
Why?
Because if it’s not easy, it’s impossible.
I was reminded of this recently while going through a training program from one our partners at FiveFour. Shep Hyken is one of the nation’s leaders in helping companies stage remarkable customer experiences.
You may have heard of Shep, or come across him on social media. If not, look him up. His training system, Be Amazing or Go Home, is now available through FiveFour.
It’s, as you might expect, amazing.
One of the things that struck me this week was this: Amazing people habitually focus on excellence.
But it doesn’t happen by accident. You have to practice it. It has to be your routine.
It’s a habit.
Do your clients get the benefit of your amazement every day?
Book a time with me to talk about how to apply the Shep Hyken principles in your business.
Talk soon.