Goal setting is an essential part of achieving success in any aspect of life. Whether it’s personal or professional, having specific goals with a deadline makes all the difference between
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Employee experience starts at the beginning If you want to frustrate your best new employees, I have a foolproof way. Be unclear on your expectations. Frustrated new employees rarely develop
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I’ve found the secret to success in customer experience. Here it is: It depends. That’s right, the secret is completely ambiguous. Let’s clear that up. It depends… on the customer’s
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Fred Reichheld is one of the great business thinkers and researchers of recent decades. I say this because more than 20 years ago Reichheld invented one of the most-widely used
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“Company culture” may be the most overused phrase in business. I don’t say that because it’s not important. It most certainly is, and I’ll return to that in a minute.
Read MoreStop me if you’ve heard this one. A CFO and a CEO walk into a bar… Wait, this is no time for jokes. Let me tell you a story instead. The
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