There’s an old saying that you’ve probably heard. It’s, “Pride comes before the fall,” and it’s one that I think of often. The saying originates with the Bible. Proverbs 16:18
Read More
One of the examples I frequently use working with clients involves a medical practice that allows their team to give small gifts as service recovery or just to say thank
Read More
I’m not a big football fan. That said, I couldn’t help but notice a pertinent lesson in the results of the Super Bowl on Sunday. I can’t be the only
Read MoreI’ve learned a lot from the Walt Disney Company. They’re a “North Star” in the customer experience world. Disney CEO Bob Iger, retired on Dec. 31 after 15 years leading the company. Iger is widely
Read More
You know what will be cool? The year 2222. You’ll never have to think, “What year is it?” Of course, we probably won’t be here in 200 years but who
Read More
I believe in the 4D Transformation Method that we teach at FiveFour. I know it works because we see the evidence with our clients. It’s even better when that evidence comes
Read More
It’s been 10 years since Steve Jobs passed away, but the lessons to be learned from his life and the business he built will be around for a long time. Possibly the best insight into
Read MoreWhat are your habits? Not the bad ones, like smoking or not making the bed. I mean the good habits, the ones that determine how much we get done every day. Whether
Read More
There’s no shortage of inspiration at the Tokyo Olympics. The stories of the people behind the athletic performances are always enlightening. Overcoming the odds. Fighting through instead of giving up the
Read More
We can’t know the long-term effect of major events while they are happening. That’s always been true, from world wars to economic collapse. The pandemic that we are – hopefully
Read More