The deterioration of customer experience has a new name
Here’s a new word for your business dictionary: Skimpflation. At first glance you might think it’s something to do with the effect of cheapskates on the economy. It’s not, but
Read MoreHere’s a new word for your business dictionary: Skimpflation. At first glance you might think it’s something to do with the effect of cheapskates on the economy. It’s not, but
Read MoreEconomics is a bit like grandma’s Jell-O salad. There are bits of things in there you’re not really sure about and it’s always moving. But there’s something that nearly everyone
Read MoreYou find business insight in all kinds of unlikely places. The latest example is from the great comedian Steve Martin. The Jerk. King Tut. A wild and crazy guy. That
Read MoreSpend any time with someone in marketing and you’ll hear a familiar theme. Everything changed with Covid. As it turns out, following the FiveFour principles is good preparation. We’re not
Read MoreI’ve learned a lot from the Walt Disney Company. They’re a “North Star” in the customer experience world. Disney CEO Bob Iger, retired on Dec. 31 after 15 years leading the company. Iger is widely
Read MoreAmid the Christmas season I want to pause for a moment and say thank you. The team at FiveFour is grateful for the opportunity to serve our clients and honored by the relationships developed with
Read MoreYou might think that the world’s largest Starbuck’s would be in the Mall of America or Seattle. But it’s not. It’s four floors plus a rooftop deck on the Miracle Mile in
Read MoreYou know what will be cool? The year 2222. You’ll never have to think, “What year is it?” Of course, we probably won’t be here in 200 years but who
Read MoreThanksgiving is a wonderful holiday. Not just for the food, family and friends, but because the central message is gratitude, which can be incredibly powerful. There’s one catch. You can’t keep it trapped
Read MoreI believe in the 4D Transformation Method that we teach at FiveFour. I know it works because we see the evidence with our clients. It’s even better when that evidence comes
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